Frequently Asked
Questions

Yes. We offer free no-obligation site surveys and fixed-price quotes for all new installation work. We visit your site before recommending anything — no guesswork, no overselling.

We are based in Manchester and cover the whole of the UK for commercial projects. For domestic work we primarily cover Greater Manchester and the wider North West.

For emergency breakdowns we aim to respond within 4 hours. For routine and planned work we typically schedule within 5–7 working days, though we often have earlier availability.

Yes. All Chillmasters engineers hold current F-Gas certification as required by UK law for anyone handling refrigerants. Our certifications are kept up to date and available on request.

Costs vary by system type and size. A domestic single split system typically starts from around £1,200 fully installed. Commercial systems vary more widely. We provide a fixed price before any work starts — no surprises on the final invoice.

A standard domestic split system installation typically takes 4–6 hours. Larger multi-room or commercial installations may take 1–3 days depending on the number of units and the complexity of the pipework run.

We install all leading brands including Daikin, Mitsubishi Electric, Samsung, LG, Panasonic, and Fujitsu. We will recommend the best option for your specific requirements and budget.

We recommend a minimum of one service per year, ideally two — once before summer and once before winter. If your system contains more than 3 kg of refrigerant, annual inspection is also a legal requirement under F-Gas regulations.

Yes. We regularly work in period properties and listed buildings, selecting the least intrusive installation method. We can also advise on permitted development rules and any planning considerations that may apply.

Yes. We design and install cold rooms, blast chillers, and commercial refrigeration for food retail, hospitality, pharmaceutical, and industrial clients across the UK.

Yes. We provide 24/7 emergency breakdown cover for commercial refrigeration. We aim to attend within 4 hours to minimise the risk to your stock or product.

Absolutely. We service and maintain refrigeration systems regardless of the original installer or brand. If you are switching supplier, we carry out an initial inspection before taking over your service agreement.

F-Gas regulations require that equipment containing certain refrigerants (HFCs and HFOs) is regularly inspected, that leaks are recorded in a logbook, and that only certified engineers handle the refrigerant. If your air conditioning or refrigeration system uses these gases — which most modern systems do — the regulations apply to you.

A TM44 inspection is a statutory energy efficiency assessment required for air conditioning systems with a rated output over 12 kW. It is required under UK building regulations and must be carried out by a qualified assessor. We are qualified to carry out and certify TM44 inspections.

TM44 inspections must be repeated at least every 5 years. We keep records and will contact you in advance when your next inspection is due.

Yes. Our PPM contracts cover scheduled maintenance visits, priority emergency response, compliance documentation, and full service history records — everything you need to keep systems running efficiently and stay legally compliant.

A standard service visit includes filter cleaning, refrigerant pressure checks, electrical connection inspection, condensate drain clearance, and a full operational test of heating and cooling modes. We report on any remedial work identified and provide a written record of the visit.